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1. Introduction

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Diana Matichyn (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.

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2. Information We Collect
 

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and any details you provide when contacting us or booking an appointment.

• Appointment Information: Information submitted through our booking system via Calendly.

• Communication Data: Information shared during phone calls, SMS messages, or email correspondence.

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3. How We Collect Information

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We collect information in the following ways:

• When you verbally provide information during phone calls or consultations

• When you schedule an appointment through our website booking page

• When you contact us via SMS, phone, or email

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4. How We Use Your Information

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We use your information to:

• Schedule and manage appointments

• Communicate with you regarding services, inquiries, or support

• Provide customer service and respond to questions

• Improve our services and operations

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5. SMS & Communication Use

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Your phone number may be used to send:

• Appointment confirmations and reminders

• Responses to inquiries

• General customer support messages
   

Message frequency varies depending on your interaction with us.
 

6. Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose.

• Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may only share information when required by law or to protect our legal rights.

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7. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse.

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8. Your Rights

You may request to:

• Access the personal data we hold about you

• Correct or update your information

• Request deletion of your data (subject to legal obligations)

To make a request, contact us at: dejan@dianamatichyn.com

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9. Third-Party Services

Our website may use third-party tools such as Calendly to facilitate appointment scheduling. These services have their own privacy policies governing how they handle your data.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

diana@dianamatichyn.com

SMS Messaging Terms and Conditions

Diana Matichyn Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at dejan@dianamatichyn.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our Privacy Policy above.

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Optional (but Recommended for Approval)

To strengthen compliance with 10DLC registration, you may also want to add a short opt-in disclosure on your booking page:

“By providing your phone number, you agree to receive SMS messages from Diana Matichyn for appointment scheduling and customer support. Message frequency varies. Reply STOP to opt out or HELP for help. Message and data rates may apply.”